Shipping & Delivery Policy

The short version

TrueBite is a digital service. Nothing is shipped to you. When your payment succeeds, Pro is unlocked on your TrueBite account straight away — usually within a few seconds.

What you receive

TrueBite Pro is access to features inside the TrueBite web app — more scans, the full per-ingredient breakdown, and tracking against your goal. There is no physical product, so there is no shipment, no courier, no delivery address, and no shipping charge.

When it is delivered

Delivery is instant and automatic. As soon as your payment is confirmed by our payment partner, Pro is switched on for the account you paid with — the account linked to your verified phone number or email. In almost all cases this happens within a few seconds.

If your payment succeeded but Pro has not appeared, please close and reopen the app, or sign out and sign back in, so your account refreshes.

Where you access it

TrueBite runs in any modern web browser on a phone, tablet, or computer — there is nothing to install. You can also add it to your phone's home screen so it opens like an app. Pro is tied to your account, not to a device, so it works anywhere you sign in.

The app is available in English and Gujarati.

If Pro does not activate

If you were charged and Pro is still not active after refreshing, email support@nextwave-ops.com from the email or phone linked to your account, with the payment date, amount, and any payment reference number.

We usually reply within 1–2 business days and will either activate Pro or refund you. See our Refund & Cancellation Policy for details.

Contact

Questions about your purchase or access? Email support@nextwave-ops.com or use the Contact page.