Refund & Cancellation Policy

The short version

TrueBite is free to try before you pay. Pro is a small digital subscription — you can cancel any time and keep access until the end of the period you paid for. If something went wrong with a charge, email us within 7 days and we'll make it right.

Try before you buy

TrueBite has a free tier so you can use it and see the value before paying anything. Pro is optional and unlocks more scans and features.

Cancelling Pro

You can cancel your Pro subscription at any time from the app or by emailing support@nextwave-ops.com. When you cancel, your Pro access continues until the end of the period you have already paid for, and it simply does not renew after that. You are not charged again.

Refunds

Because Pro is a low-cost digital service that you can try for free first, payments are generally non-refundable once a subscription period has started. However, we want you to be treated fairly — we will review and, where appropriate, refund in cases such as:

• You were charged more than once for the same subscription (duplicate/accidental charge).
• You were billed but Pro did not activate on your account.
• A clear billing error on our side.

How to request a refund

Email support@nextwave-ops.com within 7 days of the charge, from the email or phone linked to your account, with the payment date and amount (and any payment reference). We usually reply within 1–2 business days.

How refunds are processed

If a refund is approved, it is issued to your original payment method through our payment partner (Cashfree for India, Lemon Squeezy for international payments). It typically takes about 5–7 business days to appear, depending on your bank or provider.

Contact

Any questions about a payment or cancellation? Email support@nextwave-ops.com or use the Contact page.